Refunds and Exchanges

Return Policy (Coffee):

We do not accept returns on coffee due to the perishable nature of coffee. However, we are willing to resolve problems as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us by emailing within 2 days of receiving your order.

Return Policy Merchandise (non-coffee items):

We would like you to be satisfied with your purchase. All returns or exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can only be returned to our Headquarters, they can’t be returned to our retail locations. Please email your order number, name, reason for a return/exchange, and the item and quantity you wish to return/exchange to We will contact you with information on how your return will be processed. We will not refund the price of shipping.